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Hotel Indigo Memphis Downtown
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.0
/
5
Rating breakdown 1,213 reviews
5 Stars
638
4 Stars
242
3 Stars
138
2 Stars
108
1 Star
87
based on 1,213 reviews
876 out of 1,16475%recommend this property.
Staff and Service
4.2
/
5
Room and Comfort
4.0
/
5
Value
3.8
/
5
Room Cleanliness
4.2
/
5
Sleep Quality
4.2
/
5
Reflects Neighborhood
3.9
/
5
Design was Refreshing
4.1
/
5
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Product ReviewsWrite a review
Worst IHG experience ever!
Overall Experience
1.0
/
5
PostedMay 2, 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-04-28
Reason for Visit:Medical appointments nearby
Staff and Service
1.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
3.0
/
5
Sleep Quality
3.0
/
5
Reflects Neighborhood
1.0
/
5
Design was Refreshing
3.0
/
5
No, I do not recommend this property.
Zero acceptable experiences at this hotel.
1. Check-In. Was told I would have to wait because they were about to have a "shift change." Two workers at the desk... both stood there 4 minutes doing nothing and then helped me at exactly 3pm..I guess that's when the "shift change" was over. Also, he did not thank me for being a member and then just rudely said..."so do you want points or a snack."
2) No blow dryer in room. Requested one, but I guess that was too difficult. They couldn't figure out how to get me one because "housekeeping does not arrive until 9am." I had to leave with wet hair.
3) Part of the bathroom cabinet fell on my daughter's leg/ankle/foot while she was just standing in front of the sink brushing her teeth. This left a significant mark and was swollen and bruised when we left. We told the front desk...they didn't care and I asked to have a manager call, but I guess that was too difficult also as I never received a call.
4) Truck was broken into. Clearly, this is not the hotel fault, but added to the overall negative experience here.
1. Check-In. Was told I would have to wait because they were about to have a "shift change." Two workers at the desk... both stood there 4 minutes doing nothing and then helped me at exactly 3pm..I guess that's when the "shift change" was over. Also, he did not thank me for being a member and then just rudely said..."so do you want points or a snack."
2) No blow dryer in room. Requested one, but I guess that was too difficult. They couldn't figure out how to get me one because "housekeeping does not arrive until 9am." I had to leave with wet hair.
3) Part of the bathroom cabinet fell on my daughter's leg/ankle/foot while she was just standing in front of the sink brushing her teeth. This left a significant mark and was swollen and bruised when we left. We told the front desk...they didn't care and I asked to have a manager call, but I guess that was too difficult also as I never received a call.
4) Truck was broken into. Clearly, this is not the hotel fault, but added to the overall negative experience here.
Check Out Date:2025-04-28
Reason for Visit:Medical appointments nearby
ProsRoom Cleanliness
ConsAmenities, Location, Recognition for IHG® Rewards Club Members
Response from Hotel IndigoBy Hotel Staff, Management, May 3, 2025
DorindaH, thank you for taking the time to detail your experience. Your comments about service during arrival, challenges with in-room amenities, and your other concerns are important to the team. The feedback regarding your interaction with the front desk and lack of follow-up is being taken seriously and will be reviewed internally. Security concerns and property maintenance are ongoing priorities, and your observations help the team identify areas for improvement.
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Fantastic Stay
Overall Experience
5.0
/
5
PostedApril 30, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Vacation
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
4.0
/
5
Design was Refreshing
4.0
/
5
Yes, I recommend this property.
Fantastic hotel in a great position for downtown Memphis and Beale st. Good facilities and rooms were comfortable- staff were outstanding and the hotel Bar was one of the best we have been in for a long time- definitely a must visit place
Reason for Visit:Vacation
ProsRoom Cleanliness, Location, Amenities, Bar
Response from Hotel IndigoBy Hotel Staff, Management, May 1, 2025
Nigel H, it’s wonderful to hear you had such a fantastic stay at Hotel Indigo Memphis Downtown. The team is thrilled you enjoyed the prime location, well-appointed rooms, and inviting bar. Thank you for highlighting the efforts of the colleagues and recommending the property as a must-visit. The team looks forward to welcoming you back for another enjoyable visit.
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Comfortable bed and Great service
Overall Experience
5.0
/
5
PostedApril 30, 2025
Share:
Age:25-34
Traveler Type:Leisure
Reason for Visit:Funeral
Next Destination:Panama City
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Front desk girl was very nice! Room was very clean and up to date!
Reason for Visit:Funeral
Next Destination:Panama City
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Bar
Response from Hotel IndigoBy Hotel Staff, Management, May 1, 2025
DaddyLL, it’s wonderful to hear you had a great experience at Hotel Indigo Memphis Downtown, an IHG Hotel. The team is delighted that you found your accommodations modern and comfortable, and that our colleagues at the front desk made a positive impression. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Memphis.
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Friendly Staff
Overall Experience
5.0
/
5
PostedApril 28, 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Vacation getaway.
Next Destination:Nashville
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
The staff was friendly, the location was great, and it was an easy walk to most downtown locations. I enjoyed my time there and would stay there again. On site restaurant was good and very reasonable.
Reason for Visit:Vacation getaway.
Next Destination:Nashville
ProsRoom Cleanliness, Location, recognition for ihg rewards club members
ConsRoom Cleanliness, Location, recognition for ihg rewards club members
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Great Stay
Overall Experience
5.0
/
5
PostedApril 23, 2025
Share:
Age:50-64
Traveler Type:Business
Reason for Visit:Business Trip
Next Destination:Rome
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
4.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Everything from the staff to the room was excellent! All of the staff was very friendly and willing to answer any questions as well as very willing to help with a big smile. The hotel was very clean and well maintained.
Reason for Visit:Business Trip
Next Destination:Rome
ProsRoom Cleanliness, Amenities
Response from Hotel IndigoBy Hotel Staff, Management, April 24, 2025
TWG3, the team at Hotel Indigo Memphis Downtown, an IHG Hotel, is thrilled that you had such a wonderful experience. It’s fantastic to hear you appreciated the warm hospitality and attention to detail throughout your stay. Thank you for highlighting the friendliness of our colleagues and the high standards of cleanliness. We hope to welcome you back soon!
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Spot On!
Overall Experience
5.0
/
5
PostedApril 21, 2025
Share:
Traveler Type:Leisure
Check Out Date:2025-04-20
Reason for Visit:Family Gathering
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
The photos on the app match exactly what you see upon arrival. The rooms are spacious and updated! The A/C worked great and the shower water was hot. I like that the entrance isn’t directly on the street which gave a safe, secluded feel. Plenty of seating in the lobby and updated equipment in the fitness center! I found street parking for free instead of paying for their garage. The staff is friendly and hardworking. I watched multiple employees cover different tasks. Will stay again.
Check Out Date:2025-04-20
Reason for Visit:Family Gathering
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
Response from Hotel IndigoBy Hotel Staff, Management, April 24, 2025
Mani, it’s wonderful to hear you had a great time at Hotel Indigo Memphis Downtown. We appreciate your kind words about the warm welcome, the inviting lobby, and the modern amenities. Thank you for noticing the hard work of the colleagues and for highlighting the comfort and convenience during your visit. We look forward to seeing you again on your next trip to Memphis.
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Very comfortable
Overall Experience
5.0
/
5
PostedApril 19, 2025
Share:
Age:35-49
Traveler Type:Business
Reason for Visit:Foodees event at Tom Park.
Next Destination:Panama City Beach
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Loved the staff, they were so friendly! The rooms were clean, beds were comfortable, and appearance was very nice! Parking garage was clean and safe feeling. Didn’t use the pool but looked beautiful. Lights were a little dim in elevator but not too bad.
Reason for Visit:Foodees event at Tom Park.
Next Destination:Panama City Beach
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members
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Great property
Overall Experience
5.0
/
5
PostedApril 12, 2025
Share:
Age:50-64
Traveler Type:Business
Check Out Date:2025-04-11
Travel Tips:Easy walk to Beale and event sites.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Beautiful property close to Beale Street. Staff was professional and personable. Clean parking garage at the property.
Check Out Date:2025-04-11
Travel Tips:Easy walk to Beale and event sites.
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
Response from Hotel IndigoBy Hotel Staff, Management, April 24, 2025
Rich, it’s wonderful to hear you had such a fantastic experience at Hotel Indigo Memphis Downtown. The team is delighted you found the location convenient and appreciated their professionalism. We're glad the parking garage and overall cleanliness met your expectations. We hope to welcome you back soon!
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